Terms of Service

Last updated: 31 August 2026

These Terms of Service govern the supply of services, products and hosted applications by ICONNECT TECHNOLOGIES INC. (“iConnect”, “we”, “us”) to its clients (“you”, “the Client”). They apply alongside any signed service agreement, statement of work or quotation. Where a signed agreement conflicts with these Terms, the signed agreement prevails.

1. Who We Are

ICONNECT TECHNOLOGIES INC. is an information technology company registered in the Philippines, with offices at Unit 11L, 11th Floor Avenir Building, Archbishop Reyes Avenue, Cebu City, Philippines. We provide managed IT services, cybersecurity, cloud services, automation, voice systems and data recovery, and we supply hardware, software licences and subscriptions as an authorised reseller and distributor.

2. Acceptance of These Terms

You accept these Terms when you do any of the following: accept a quotation or proposal from us; sign a service agreement or statement of work; place an order for products or licences; or use any service or hosted application we provide. If you are accepting on behalf of a company, you confirm you are authorised to bind that company.

3. Services We Provide

Depending on what you have contracted for, our services may include:

Managed IT services — monitoring, maintenance, helpdesk support and onsite assistance for your infrastructure and endpoints.
Cybersecurity services — endpoint protection, email security, identity hardening, vulnerability management and incident response.
Cloud services — migration, hosting, backup and ongoing management of cloud infrastructure and productivity platforms.
AI and automation — design, deployment and operation of automated workflows and AI-assisted tools.
Voice and network systems — supply, configuration and support of IP telephony, PABX and networking equipment.
Data recovery — attempted recovery of data from failed, corrupted or compromised media and systems.
Product and licence supply — hardware, software licences and subscriptions from the vendors we are authorised to resell.

The specific services, scope, service levels and fees applicable to you are set out in your quotation, service agreement or statement of work.

4. Support Availability

Our helpdesk is available 24 hours a day, 7 days a week. Our office is open Monday to Friday, 08:00 to 18:00 Philippine Standard Time. Onsite attendance, escalation paths and response targets are as stated in your service agreement. Onsite services are available in Cebu and, by arrangement, in other locations in the Philippines.

5. Hosted Applications and Custom Software

This section applies where we build, host or operate a web application or custom software for you.

Our custom software is delivered as a hosted managed service, not as a one-off build. The application is developed, hosted, maintained, updated and supported by iConnect for a recurring fee. This is how the service is priced and how it is supported.

iConnect retains all rights, title and interest in the application code, its architecture, and any tooling, libraries or components we create or use to deliver it.
For the duration of your subscription and while your account is in good standing, we grant you a non-exclusive, non-transferable right to access and use the application for your own business purposes.
The application is hosted on infrastructure operated or arranged by iConnect. Hosting, maintenance, security updates and support are included in the recurring fee.
Your business data remains yours. On termination, we will provide a reasonable export of your data in a common format on request, made within 30 days of termination. This does not extend to the application code, configuration or infrastructure.
Where you require ownership of source code, that is a different commercial arrangement and must be agreed separately in writing before development begins.

6. Products, Licences and Third-Party Vendors

Hardware, software licences and subscriptions we supply are manufactured or published by third parties. Those products are covered by the manufacturer’s or publisher’s own warranty, licence terms and end-user agreement, which you accept when you use them. We pass through manufacturer warranties where we are able to, but we do not extend or replace them.

Where a vendor changes pricing, terms, product availability or discontinues a product, we will inform you but are not responsible for that change. Subscription products renew according to the vendor’s terms unless cancelled in accordance with those terms.

7. Quotations and Orders

Quotations are valid for 30 days from the date of issue unless stated otherwise, and are subject to product availability and vendor pricing at the time of order. Prices are quoted in Philippine Pesos and exclude taxes and delivery unless expressly stated. An order is accepted when we confirm it in writing.

Special-order, custom-configured and non-stock items may be non-returnable once ordered. We will tell you when this applies before you commit.

8. Your Responsibilities

To let us do our work, you agree to:

Give us timely access to systems, premises, credentials and staff where reasonably needed.
Nominate a point of contact who can make decisions and approve work.
Keep the licences and subscriptions we manage on your behalf in good standing.
Follow reasonable security recommendations we make. Where you decline a recommendation, we are not responsible for consequences arising from that decision.
Use our services and any hosted application lawfully, and not to store or transmit unlawful material or to attempt to compromise any system.

9. Fees and Payment

Fees are as set out in your quotation or service agreement. Recurring fees are invoiced in advance. Project and one-off work is invoiced as agreed in the statement of work. Invoices are due within 15 days of issue unless agreed otherwise.

We may suspend services on overdue accounts after giving reasonable written notice. Suspension does not release you from fees accrued.

10. Term, Renewal and Termination

Managed service agreements run for the term stated in your agreement and, unless that agreement says otherwise, continue on a monthly basis afterwards. Either party may terminate a rolling monthly agreement by giving 30 days written notice.

Either party may terminate immediately if the other commits a material breach and fails to remedy it within 30 days of written notice, or becomes insolvent.

On termination we will, on request and where practical, co-operate reasonably in transitioning your services. Transition assistance beyond a reasonable handover of your own data and documentation may be chargeable at our standard rates.

11. Data, Backups and Confidentiality

Our handling of personal information is governed by our Privacy Policy and by the Data Privacy Act of 2012 (Republic Act No. 10173).

Where backup is part of your service, its scope, frequency and retention are defined in your service schedule. Backups are designed to reduce the impact of data loss but no backup system eliminates the risk entirely. We recommend, and where contracted will carry out, periodic restore testing.

Each party will keep the other’s confidential information in confidence and use it only for the purposes of the engagement. This obligation survives termination.

12. Data Recovery Services

Data recovery is attempted, not guaranteed. The prospects of recovery depend on the nature of the failure, the condition of the media and any actions taken before the media reached us. We will assess and tell you what we believe is achievable before undertaking chargeable recovery work. Assessment or attempt fees may apply whether or not data is recovered, and we will make that clear in advance.

13. Intellectual Property

Each party keeps the intellectual property it owned before the engagement. Materials, tools, methods, scripts, documentation and software we create or use in delivering our services remain ours, subject to the licence granted in section 5 where applicable. Your business data, your content and your pre-existing materials remain yours.

14. Warranties

We will perform our services with reasonable skill and care, using appropriately qualified personnel. Other than as expressly stated in these Terms or in your service agreement, and to the extent permitted by law, we make no other warranties, express or implied.

We do not warrant that any system will be free from interruption, defect or security incident. Security services reduce risk; they cannot eliminate it.

15. Limitation of Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent permitted by Philippine law:

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
Our total aggregate liability arising out of or in connection with the services in any twelve month period is limited to the total fees paid by you to us in the three months immediately preceding the event giving rise to the claim.

16. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, typhoon, earthquake, fire, flood, power or telecommunications failure, national emergency, government action, or failure of a third-party vendor or carrier. Philippine businesses face weather-related disruption as a matter of course, and both parties will act reasonably to mitigate its effects.

17. Changes to These Terms

We may update these Terms from time to time. The current version is always published on this page with the date it was last updated. Where a change materially affects an active service agreement, we will give you reasonable notice. Continuing to use our services after a change takes effect means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. The parties submit to the exclusive jurisdiction of the courts of Cebu City, Philippines. Before commencing proceedings, both parties agree to attempt in good faith to resolve any dispute through discussion between senior representatives.

19. General

If any provision of these Terms is found unenforceable, the remainder continues in force. A failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our written consent, which will not be unreasonably withheld.

20. Contact Us

Questions about these Terms, or notices under them, should be sent to:

ICONNECT TECHNOLOGIES INC.
Unit 11L, 11th Floor Avenir Building, Archbishop Reyes Avenue, Cebu City, Philippines
Email: info@iconnecttechnologies.com
Telephone: +63 32 252 1122